Refund policy

Returns & Refunds Policy – Nodus

At Nodus, we want you to be 100% satisfied with your purchase. That’s why we offer a transparent, secure, and reliable returns and refunds policy. We work exclusively with carefully selected suppliers to ensure the quality of our products and provide you with a worry-free shopping experience.

Returns

• You can request a return within 30 calendar days after receiving your order.
• Products must be unused, in their original packaging, and include all accessories.
• To initiate a return, contact our support team at info@nodus.club.store, providing your order number and reason for the return.

Refunds

• Once we receive and verify the condition of the returned product, your refund will be processed within 7–10 business days.
• Refunds will be issued using the same payment method used for the original purchase.
• If the item was shipped via AliExpress, AliExpress’s refund policy applies, ensuring full buyer protection.

Defective or Damaged Products

• If you receive a defective, damaged, or incorrect item, contact our team within 48 hours of delivery with photos or videos showing the issue.
• In these cases, we offer free replacement or full refund, based on your preference.

Special Conditions

• Sale or promotional items may have different return conditions, which will be stated on the product page.
• Return shipping costs may be covered by the buyer, except in cases of defective or incorrectly shipped products.

Buyer Protection

All orders are covered by our Purchase Protection Guarantee, ensuring that you will receive your product as described or be eligible for a full refund in the event of any issues.